Shipping Terms
Processing Times
Orders are typically processed within a reasonable business period after payment is received. Processing times may vary depending on product availability, order volume, holidays, warehouse activity, and whether an item is standard or made to order.
Shipping Methods
We may use third-party carriers to deliver orders. Available shipping services and rates may vary depending on destination, item size, order value, and current carrier conditions.
Delivery Estimates
Estimated delivery dates are provided for convenience only. They are not guaranteed unless expressly stated. Transit times may vary due to weather, carrier interruptions, customs delays, address issues, and other circumstances outside our control.
Shipping Address Accuracy
Customers are responsible for providing complete and accurate shipping details. We are not responsible for delays, non-delivery, or additional charges resulting from incomplete, outdated, or incorrect address information.
Risk of Loss
Risk of loss for products may transfer according to applicable law once the shipment has been tendered to the carrier or delivered to the destination provided at checkout.
Delays
We are not liable for shipping delays caused by events beyond our reasonable control, including carrier backlogs, severe weather, labor disruptions, customs processing, supply interruptions, or force majeure events.
Lost, Damaged, or Stolen Packages
If your package arrives damaged or appears to be lost, please contact us promptly and retain all packaging materials where possible. If a package is marked delivered but cannot be located, we recommend checking with household members, neighbors, building staff, and the carrier first.
Contact
For shipping-related questions, please contact us using the details below.
Colorado Springs, CO 80909
United States